Complaints scheme
There are several ways to file a complaint.
The options are listed below.
A complaint can always be submitted to the complaints officer in writing or electronically via klachten@cbkz.nl and/or by post to the Complaints Officer CITB, Antwoordnummer 570, 4200 WB in Gorinchem. You can also reach the complaints officer by telephone; at 0183-682829. Outside office hours, people can leave a message on voicemail and you will then be contacted.
Complaints can of course also be discussed with your practitioner, the directional practitioner, the secretariat or the management. We are open in what you experience as a problem. Such a conversation often leads to an appropriate solution.
Kunst door Petra Fenijn
Accessibility
The CITB is an outpatient facility; you can visit us by appointment. We can be reached during office hours.
For acute, emergency help outside office hours, you can always visit the GP out-of-hours clinic in your area. There they can assess whether you should be referred to the 24-hour crisis service of the GGZ.
Waiting time
We aim to screen an application within 1 working week. Based on this screening, we determine whether you can be placed on our waiting list.
Currently, we have a waiting time of 4 to 8 weeks for intake. This depends on the demand for care, care intensity and the availability of our therapists. The intake procedure consists of 2-4 interviews.
There is no distinction between the waiting time of registration and citb treatment, as treatment starts after the intake procedure.
Address
Kromme Mijdrechtstraat 110 1 hoog
1079LD, Amsterdam
Opening hours
Monday – friday
09:00 -17:00
Contact
If you have any questions feel free to contact us.
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